Gallery | people option is not working

I am using iPhone 14 pro max. The people option in photos gallery is not working since I bought this phone. I tried restarting the device, network change, reset the people suggestion but still I’m having the same issue

Posted on Dec 16, 2022 10:05 AM

Similar questions

Image Playground not showing people on iPhone 16 Pro I have just set up a new iPhone 16 pro, and tried to use image playground, which had been working fine on my 4th gen iPad. However, whenever I try to use a person as an image base, the app shows no one! The same is present when I try Genmoji. I noticed in the photos app it still says 'finding people' which might be the issue? I've restarted my phone multiple times, and updated it to 18.2.1 [Re-Titled by Moderator]
2592 5
People & Places disappeared after update After I update my IPhone to IOS 15.7.1, my photos disappeared, but after I connect it to wifi and charger it restores but the People and Places didn’t restore
406 1
Photos of people not appearing in photo shuffle So I recently went through all my photos and named every person I could so I could use the “People” feature on the photo shuffle Lock Screen, and I gave it plenty of time to curate (several nights in a row). I then added about 10 family members and friends to my photo shuffle Lock Screen, but for some reason they never appeared. So I deleted that Lock Screen and created a new one, this time only with those ten people. As soon as I selected the people I wanted and tapped “Use featured photos”, it got stuck loading forever. I’m on an iPhone XR running iOS 17.2.1 (21C66). Any help will be much appreciated. Thank you!
365 3

1 reply

SnickZ.

Community Specialist

Dec 19, 2022 08:38 AM in response to baranidharan146

Hello baranidharan146,

We understand that the People album on your iPhone never finishes scanning the faces in your photos. Good job on the troubleshooting steps you’ve already tried. For this reason, we recommend contacting Apple Support: Get Support

Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Gallery | people option is not working

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up