I have just set up a new iPhone 16 pro, and tried to use image playground, which had been working fine on my 4th gen iPad. However, whenever I try to use a person as an image base, the app shows no one! The same is present when I try Genmoji.
I noticed in the photos app it still says 'finding people' which might be the issue?
I've restarted my phone multiple times, and updated it to 18.2.1
[Re-Titled by Moderator]
*UPDATE*
Turns out that you have to wait for the ‘photos’ app to completely search all photos for people. Without this, the image playground is unable to receive the information.
As soon as the photos app had searched through all my photos, the people section became available in the image playground app.
To check the status of this, go into the ‘people’ section in the photos app and scroll to the bottom. If the app is still searching for people, it’ll have a sign at the bottom saying ‘adding people…’
Thanks to apple support for all the helpful tips and advice!
*UPDATE*
Turns out that you have to wait for the ‘photos’ app to completely search all photos for people. Without this, the image playground is unable to receive the information.
As soon as the photos app had searched through all my photos, the people section became available in the image playground app.
To check the status of this, go into the ‘people’ section in the photos app and scroll to the bottom. If the app is still searching for people, it’ll have a sign at the bottom saying ‘adding people…’
Thanks to apple support for all the helpful tips and advice!
Try these:
hopefully one of these troubleshoots the issue, it not then reporting to apple support in the best option.
kind regards
Thanks, I'll give it a go after work.
I have the same problem, but in the people album it doesn't say 'adding people...'. Any ideas?
Best of luck mate!
Image Playground not showing people on iPhone 16 Pro
