Apple Music keeps crashing!

Hello everyone,


For a month or so my apple music keeps crashing. When I open the application it immediately boots to the little media player and whenever I want to switch back to apple music it hits. I've tried opening it in safe mode, doing a force quit, and updating the OS. But nothing seems to help and it's so annoying because I can't enter my playlists from the media player only the recent songs. My 2020 MacBook air runs on macOS Ventura 13.1 and apple music is on version 1.3.2.31.

MacBook Air 13″, macOS 13.0

Posted on Dec 16, 2022 06:12 AM

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Posted on Dec 19, 2022 01:57 AM

I've read through that article and unfortunately, nothing has worked. I will contact support, thanks for the reply!

2 replies

Dec 18, 2022 05:53 PM in response to GuXRo

Hello GuXRo,


Welcome to Apple Support Communities. Great job on the troubleshooting you're already done for this trouble you're having. We'd like to have you try a few more steps from the Apple Support article: If an app freezes or quits unexpectedly on Mac


If an app doesn’t quit as expected, or it’s unresponsive, you can force quit the app (you may lose unsaved changes). Choose Apple menu  > Force Quit, select the app in the dialog that appears, then click Force Quit.
If the app quit, reopen it by clicking Reopen in the dialog that appears.
Restart your Mac by choosing Apple menu > Restart.
Make sure the app is compatible with your version of macOS.
Open another file in the app. There may be a problem with the original file.
Check for updates to your software.
Disconnect any peripheral devices you just connected (for example, a printer). They may not be compatible with your version of macOS.
Uninstall any app plug-ins or enhancements from other manufacturers.
If you recently updated the app or macOS, a plug-in or enhancement you installed may no longer be compatible.
Diagnose problems with your Mac to learn whether hardware you installed, such as additional memory, is incompatible, improperly installed, or defective.


If these steps don't resolve this for you, get in touch with Apple Support for further assistance:


Get Support


We hope this helps you.

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Apple Music keeps crashing!

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