We have an older iMac (2017). It's a Retina 4k running on Monterey version 12.5.1. We've lost internet, even using an ethernet cable. We have a PC running on the same internet router with no problem. Tried rebooting, diagnostics, changing network.

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Level 1

4 points

We have an older iMac (2017). It's a Retina 4k running on Monterey version 12.5.1. We've lost internet, even using an ethernet cable. We have a PC running on the same internet router with no problem. Tried rebooting, diagnostics, changing network.

We have an older iMac (2017). It's a Retina 4k running on Monterey version 12.5.1. We've lost internet, even using an ethernet cable. We have a PC running on the same internet router with no WIFI problem. Tried rebooting, diagnostics, changing network.

Any ideas on how to get internet back?

Posted on Dec 2, 2022 11:06 AM

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Answer 1

Old Toad

Level 10

214,296 points

Dec 3, 2022 04:35 PM in response to jaker30

Boot into Safe Mode according to How to use safe mode on your Mac and delete from there.

Note: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will help assure a successful boot into Safe Mode.

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Answer 2

rkaufmann87

Level 10

148,050 points

Dec 2, 2022 11:47 AM in response to jaker30

Restart the modem, wait 2 minutes
Restart the router, wait 2 minutes
Restart the iMac in Safe Mode
Restart normally and test.

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Answer 3

jaker30 Author

Level 1

4 points

Dec 3, 2022 08:32 AM in response to rkaufmann87

Thanks for your input.

I couldn't get to Safe Mode startup. I restarted using the Startup Disk option in system preferences but that just gave me a weird screen saver floating around. I never got to "continue in safe mode." This is above my pay grade.

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