Airpods Pro 2gen. VS Iphone XS(max) - disconnection problems

Hello mats25,

Welcome to Apple Support Communities!

We want to help resolve the issue so your AirPods stay connected. Although the title doesn't match the exact issue, try the steps here to help resolve the connection issue so they stay connected during the call.

"If you can't connect to your iPhone, iPad, or iPod touch

1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2. Put both AirPods in the charging case and make sure that both AirPods are charging.
3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8. Test your AirPods. If you still can't connect, reset your AirPods."

This Apple Support page has the full details: If your AirPods won't connect - Apple Support

Even though you've already tried some of these steps, we hope this can help quickly resolve the connection issue causing the AirPods to disconnect during the call.

Cheers!

I am having the same exact problem. I have done every fix mentioned on this thread and others including rebuilding my phone from scratch and swapping out the AirPods pro at the genius bar. There is nothing we can do. We paid for a brick I am back using wired headphones that plug into my phone. You can file feedback at this point as that is the only recourse we have. www.apple.com/feedback/ 

Merhaba. Benimde airpods pro 2. Gen. Kulaklığımda aynı sorun var nasıl düzelttiniz yardımcı olursanız sevinirim. Telefonum xsmax ios sürümüm güncel. Airpods sürümümde son sürüm. Yardımlarınızı bekliyorum teşekkürler.

The original post describes the issue perfectly. I’ve noticed that sometimes they will disconnect and reconnect at random typically once in a listening session as well.

Apple still supports iPhone XS (Max) and I’m confused why the support on this is so hard to get. This AP Pro 2’s are the company’s top of the line product for wireless earbuds. The company also is positioned as the premium brand for consumer devices and software. The experience should be one either already resolved or one that can be resolved with better support.

Can Apple please get this issue addressed?

I have fulfilled every single troubleshooting step and can confirm that device firmware/OS is up to date. I have even reinstalled the BT module component, followed with a hard reset, and maintained only the AP’s as the only BT connected device and this issue still persists. This is a problem that Apple needs to address.

Hi mats25,

Contacting Apple Support is the best path forward to resolve this issue. They will be best equipped to address this:

Contact - Official Apple Support

Cheers!

Try this and please post if this resolves the issue.

1. Go to settings
2. Go to Accessibility
3. Go to Touch
4. Go to Call Audio Routing
5. Select the Bluetooth Headset instead of the Automatic

Yeah, maybe if this issue was publicised on say You Tube warning prospective buyers they may pull finger,, i would but i dont have the knowledge.

No. I have the same problem.

Hi

same problem with xs and airpod pro 2nd gen.

please fix it :((

Same here!

Hi SanFran, I tried that about a month ago and it did'nt work,seemed to confuse things even more.

nope