AirPods disconnect from my iPhone when a call comes

Hello prince_virani,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your AirPods disconnecting during calls. Have you tried restarting your iPhone? This simple step resolves a multitude of issues: Restart your iPhone - Apple Support

"How to restart your iPhone X, 11, 12, 13, or later

Press and hold either volume button and the side button until the power-off slider appears.

Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.

To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."

If that doesn't resolve the issue, does your iPhone need updating to iOS 16.1? Do you have a recent backup for the data in your iPhone in iCloud or your computer? If not, we recommend that you create one as described here: How to back up your iPhone, iPad, and iPod touch - Apple Support

Then update your iOS as outlined here: Update your iPhone or iPad - Apple Support

Then, make sure the firmware of your AirPods is updated as described here: About firmware updates for AirPods - Apple Support

We hope this helps.

Cheers!

prince_virani,

If you're continuing to experience the same thing with your AirPods while you're using a different device and you've updated your iPhone to iOS 16.1.1, service may be required to resolve this. Reaching out to Apple Support will provide you with more details.

Take care.

Hi, this problem is consistent only with iphone X/XS/Max users, there are other threads on here with heaps of us complaining of the same issue but as yet Apple seem to be reluctant to acknowledge there is a glitch or is unable to fix it.

I have this problem with xs max

Have you found a solution to the problem? I have an iPhone XS and I'm facing the same problem with AirPods Pro 2