Adding Accessory to Home - Accessory Not Found

I purchased a few Meross smart outlet plugs. I have added these specific types to my home in the past as well as I have many other smart accessories in my home. Trying to add the plug I would continually get "accessory not Found" error or similar. I attempted all the troubleshooting on Meross (see below for general list) and was not able to get them connected. Out of frustration, I ordered a different brand to try. When these arrived they were also giving me the same error. Last attempt to troubleshoot, I created a new home, in this new home ALL the accessories added without any errors. Now I have two homes in my Home app. This is the first time that I am adding an accessory since iOS16 was released. Is there a way to move the accessories to the correct home with all the other accessories? Any guess why the accessories will not add to my current home?



Meross support included not scanning the bar code but manually typing in the homekit code, restarting the router, restarting my phone, turning off the 5GHz channel on my router, unplugging all other networks in the house, trying to connect from the app instead, updating the firmware on the devise, trying another phone, trying to connect using my iPad, airplane mode, disabling all security on the router.

HomePod mini

Posted on Nov 27, 2022 08:24 PM

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4 replies

Nov 29, 2022 04:05 PM in response to KimW02

Hey there KimW02,


Thanks for reaching out to Apple Support Communities. We're happy to provide some assistance.


There is not a way to move the accessories to another Home. Since you now have successfully added all of your accessories on the newly made Home, we recommend removing the Home that is not working as expected and no longer needed.


Let us know if we can be of any further assistance.


Have a great day!

Nov 29, 2022 09:17 PM in response to Rob_H1

Thank you for the reply Rob_H1. Unfortunately there are 10 cameras, thermostat, motion sensors, smart outlets, and many other items associated with the original set up home (“My Home”). Then I created a new home called “Christmas” where I successfully added the smart outlets that would not add to the ”My home”. Is the only solution to abandon and re-connect all the previously connected smart devices in a new home?

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Adding Accessory to Home - Accessory Not Found

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