Blank screen during call
Recently I updated to ios 16. During phone call, i can’t end the call because my screen won’t turn on even if i press lock button many times. How do i solve this issue ?
iPhone 11, iOS 16
User profile for user:
Bill_T1
User level:
Community Specialist
Hi maisarah128,
To troubleshoot this behavior further, is this occurring during a standard phone call using the Phone app, FaceTime, or a third-party program? Try restarting your iPhone and updating to the latest version of iOS per Update your iPhone or iPad. If occurring with a third-party app, the steps from If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open may prove useful:
"Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."
Regards.