I just unboxed a new iphone 16 pro max and whenever i recieve 3rd to 4th call and my phone is in my pocket or on the table laying upside down my screen goes black and did not respond while i am able to hear my phone ringing.i have to force restart my device to make the screen on again.i tried it removing my screen protector,reseting my settings but it did not work can someone please help me with this issue ?
iPhone 16 Pro Max, iOS 18
Hello!
Sounds like you’ve done a great job troubleshooting so far. You are 14 days to return the device for a refund. If you feel it’s not working properly, might I suggest you do that?
Otherwise, have it checked out at an Apple Store or Apple Authorized Service Provider (AASP):
Have a great day and good luck. If you want to, let us know how you make out.
hey, every phone in 2025 do that cause normally phones have sensors that see your ear.
and if the phone sense anything in a call. it will close your screen.
Your iPhone has a Proximity Sensor built-in at the top of the iPhone which when it determines something is blocking it, which as you state can be when your iPhone is in your pocket or face down, it will turn the screen off. But when you answer a call it should turn on. If you go to Settings > Display and Brightness > Is Raise to Wake on? Make sure that is on. Good work in already removing your screen protector, ones that aren’t very good quality can affect that sensor, and any other accessories be sure to remove.
Iphone 16 pro max screen goes black during incoming calls
