Keep getting pop up for Microsoft SharePoint wants to use your confidential information stored in "adalchche" in your keychain

Does anyone know how to solve the pop up for Microsoft SharePoint wants to use your confidential information stored in "adalcache" in your keychain.


I try to enter my system password and it doesn't work. I can't get it off my screen


MacBook Pro

Posted on Nov 14, 2022 03:38 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 16, 2022 11:33 AM

Hi sharyn1977,


Thank you for contacting Apple Support Communities. Based on what you stated, it seems like there is trouble with a keychain and an app. Try looking for a Microsoft SharePoint keychain and remove it and restart and test again to see if the issue persists.


"Delete a keychain

  1. In the Keychain Access app  on your Mac, if your keychains aren’t visible, choose Window > Keychain Access.
  2. Select a keychain in the Keychains list.
  3. Choose File > Delete Keychain [keychain name].
  4. Click Delete References."


"Important: If you delete a keychain’s References and Files, all the information in the keychain is deleted. However, if you know the keychain’s password, you can recover the information."


Delete a keychain in Keychain Access on Mac - Apple Support


Please don't hesitate to let us know if you need additional assistance.


Cheers.


1 reply
Question marked as Top-ranking reply

Nov 16, 2022 11:33 AM in response to sharyn1977

Hi sharyn1977,


Thank you for contacting Apple Support Communities. Based on what you stated, it seems like there is trouble with a keychain and an app. Try looking for a Microsoft SharePoint keychain and remove it and restart and test again to see if the issue persists.


"Delete a keychain

  1. In the Keychain Access app  on your Mac, if your keychains aren’t visible, choose Window > Keychain Access.
  2. Select a keychain in the Keychains list.
  3. Choose File > Delete Keychain [keychain name].
  4. Click Delete References."


"Important: If you delete a keychain’s References and Files, all the information in the keychain is deleted. However, if you know the keychain’s password, you can recover the information."


Delete a keychain in Keychain Access on Mac - Apple Support


Please don't hesitate to let us know if you need additional assistance.


Cheers.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Keep getting pop up for Microsoft SharePoint wants to use your confidential information stored in "adalchche" in your keychain

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.