I have an I phone 14. When i use the Maps app, it freezes up the phone, nothing works. I have to shut the phone down and restart it to get out of it. Anyone have this problem??

Hello captspd055,

Thank you for reaching out in Apple Support Communities. This is not a common issue that should occur and there are steps available that can help. Since this behavior seems to only occur while using the Maps app, we suggest to follow these steps:

1. Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

Following these steps can help and are outlined in this helpful article: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

Kind regards.

captspd055,

Understood. To confirm, is your iPhone fully updated to the latest version of iOS, 16.1.1? This installs security updates and bug fixes that can resolve behavior like this.

If so and this continues, next check if you have 'Maps' enabled under Settings > [your name] > iCloud > Show All. If it is enabled, go ahead and turn this off to test to see if this issue persists. This will help us isolate what's happening more.

If you are still unable to use Maps with this setting disabled, then Apple Support would be the best equipped to look into this issue further with you. Reach out to them here: Contact - Official Apple Support

Take care!

Understood, captspd055.

However, since the steps provided in our previous post should have resolved the issue, you’ll need to contact Apple Support to look into this further with you: Get Support

All the best.