FaceTime Blurred

Hi SamB457,

Thanks for contacting Apple Support Communities!

We understand that your FaceTime video calls appear blurry.

Does this happen with all contacts? It may be due to your network connectivity. You can follow the steps outlined here to help you troubleshoot and isolate this behavior further: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support

Use a fast connection to avoid sound quality issues with FaceTime

If your cellular connection or Wi-Fi network runs slowly, or other users stream audio or video on the same Wi-Fi network, you might have these issues:

• Connection alerts or unable to connect

• Choppy video calls

• Black screen

• Dropped calls

Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. If you use Wi-Fi, FaceTime requires a broadband connection.

We hope this helps.

Cheers!

SamB457,

We're happy to provide some additional guidance. It sounds like you may be using Portrait Mode during FaceTime calls, which can cause the background to be blurry. Follow these steps to turn it off to see if that resolves the issue for you:

Blur the background with Portrait mode

On supported models, you can turn on Portrait mode, which automatically blurs the background and puts the visual focus on you, the same way Portrait mode does in the Camera app.

1. When you’re on a FaceTime call, tap your tile.

2. Tap  in your tile.

To turn Portrait mode off, tap the button again.

Have a look at this link to learn more: Change FaceTime video settings on iPhone

Take care!