custom domain email problem

Hey MSiLight,

Is this an issue that recently started or have you experienced this since setting up the custom domain emails?

If you've never been able to receive emails, making sure the custom domain is set up as expected is a great step. For steps and information, click here: Set up a custom email domain for iCloud Mail on all your devices.

If issue persists, we'd like to ask additional questions for may help you get more answers.

• Which device are you using? If you have multiple Apple devices, does this happen with the others?
• Are you able to send emails? To confirm, you're able to see your received emails here: iCloud, correct?
• Is there an error message when the app is searching for new emails? If so, could you provide us the exact message?
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Take care.

Hey MSiLight,

Thanks for letting us know. Check your Drafts, Sent, and Outbox mailboxes. Do you see the email that couldn't send in any of these folders? Let us know which. If you see it in Drafts, attempt sending it again. If you see the message in your Outbox, make sure that you're connected to the Internet and use the steps from here to select iCloud as the outgoing mail account: If iCloud Mail isn't working - Apple Support.

Keep us updated!

MSiLight,

Based on the troubleshooting that has been completed up to this point, your best bet will be to Get Support directly from Apple from here on out. You can use the link here to get started.

Take care.