Apple TVos 16.1 Bug Black Screen

My AppleTV 4K automatically updated to tvos 16.1 a few days ago. Now it intermittently shows a black screen while watching any app. Black screen, no audio either. I checked all HDMI cables. Restarted it. Unplugged it. Appears to be a software issue.

Apple TV 4K

Posted on Nov 3, 2022 03:43 PM

Reply
1 reply

Nov 5, 2022 05:07 PM in response to FanOfCtown

Hi FanOfCtown,



If you’re experiencing issues with screen quality of your Apple TV, these steps are geared to resolving it or at least isolating the issue:


"After each step, try to stream or download the movie or TV show again.

  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices."


This information is provided in If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


If you still have questions, reach out to us directly here as this may require closer guidance: Get Support


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TVos 16.1 Bug Black Screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.