Emojis not displaying properly in macOS Messages

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Emojis not displaying properly in macOS Messages

When I send or receive emojis using my Macbook Pro's Messages app, they are not displayed properly in the main Messages window. However, they do appear normally in the message previews on the side of the app.

The "Apple Color Emoji - Regular" font is installed in my macbook. I do quite a bit of graphic design so I'm not too excited about doing Restore Standard Fonts in Font Book and having to reinstall all my fonts, especially since that is not a promising solution at all. The standard font is still there and working, and I can browse and send emojis just fine; it appears just Messages' display of these emojis is broken.

I've only been able to find one other instance of this problem, which was in this post: Question Mark Instead Of Emoji In macOS M… - Apple Community

However, that user's solution of changing Messages' font size did not fix my problem, and there were no other comments on that post. So I'm here asking for any help.

I've got a 2017 MacBook Pro running Mojave 10.14.6

MacBook Pro 15″, macOS 10.14

Posted on Oct 25, 2022 07:24 PM

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Answer 1

Jeff_W.

Community Specialist

Oct 28, 2022 10:25 AM in response to Shalinar

Hi Shalinar,

Welcome to Apple Support Communities. We understand that you're having an issue with your emojis showing correctly on your Mac. We'd like to help.

You mentioned that you have a 2017 MacBook Pro running Mojave 10.14.6. According to this, you should be able to update to macOS 13.0: macOS Ventura is compatible with these computers - Apple Support Are you able to update your Mac? This may help resolve your issue: Update macOS on Mac - Apple Support

Use Software Update

Before installing new software, it's a good idea to back up your Mac.

1. From the Apple menu  in the corner of your screen:

Choose System Settings. Then click General in the sidebar, and Software Update on the right.

Or choose System Preferences. Then click Software Update.

2. If Software Update finds new software, click the Update Now or Upgrade Now button to install it.

3. Enter your administrator password, if asked. During installation, your Mac might restart, and you might see a progress bar or blank screen several times.

If Software Update says that your Mac is up to date, then no new software is currently available for your Mac model. Software Update shows only updates and upgrades that are compatible with your Mac.

If you are unable to update, or the issue isn't resolved after an update, please follow these steps to boot into safe mode: How to use safe mode on your Mac - Apple Support This will allow your Mac to boot up without login or start up items running. It will also do a check of your system and try to resolve errors it finds.

Let us know if those steps help and we'll go from there.

Take care!

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Emojis not displaying properly in macOS Messages

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