iPhone SE not recognized in iTunes

Hi, tt2,

I tried to update the driver as indicated in the illustrations. But it still does not recognize my iPhone SE. I get the error code 0xE80000A. iTunes does connect with my iPad and I’m using the same USB cord for my iPhone, so I don’t think it’s a bad cord or fluff in the port.

I don’t really want to uninstall/reinstall iTunes because I don’t want to have a problem with my iPad as well.

Not sure what else I can do?

Thanks.

Yes, I was able to do everything that was in the instructions. And then I unplugged it, and plugged it back in, clicked trust this computer and then I got the error again. It sure is frustrating, especially since the iPad works and the iPhone doesn’t. The SE is the second version, and it’s about a year and a half old. The iPad mini 4 is about 2yrs old.

Ok, but if that doesn’t work, is there something else I can try? I already tried to update iTunes, but it said I have to be using windows 10 to update. I am hoping there’s something to do besides a reinstall and/or a factory reset on my phone.

Thanks.

Yes, I’m still running Windows 7 and both my iPad and IPhone are still using iOS15.7. Again, the iPad connects to iTunes just not the iPhone. I think trying to do the free update to Windows 10 is a little too confusing for me…I don’t have an external hard drive to back up files and I don’t know what Bios files are, etc. I just don’t feel comfortable updating it and having it go wrong and then my entire computer doesn’t work.

I think I bought my computer in 2011, so it’s pretty old…and at this point, I’m thinking of buying a new and inexpensive computer that is running Windows 10 or 11. I would use it just for email, Internet, iTunes, occasional word files, etc. do you have any recommendations?

Thanks.

Do you think if I uninstall/reinstall it will cause a problem for my iPad?

Ok, thanks…appreciate all the help!