Iphone 8 Plus won't record or play videos

I have an iPhone 8 Plus which does not record videos from the photos app. Also it cannot play any videos that have been recorded with the iphone itself a couple of weeks ago.


I also cannot play any videos from e.g. youtube or any other video platform.

In youtube (no matter from safari or the yt app) I tap on a video and I get to see the videos thumbnail but the video does not start to play.


Another weird behaviour is that starting the photos app takes a couple of seconds. It immediately starts but the screen stays black for some seconds. Then I can take a photo. For live photos it the same as for videos, it takes the picture but the video / live part is not being recorded.

Switching to record a video shows the live view, then clicking on record changes the record button to indicate it's recording, but the record timer does not start and nothing is being recorded.


I resetted the iphone multiple times.

Via icloud and also wired from a macbook. Currently I upgraded to iOS 16.


Everything worked as it should but from one day to another the weird behaviour started.


Today I finally went to an apple retail store to diagnose the iphone. The diagnose stated that there's no hardware issue.


The guy told me that he cannot do anything and that I can replace it for a couple hundreds euros.


So basically it's electronic waste ...


Does anyone ever have experienced such a behaviour and is there a solution to the problem?


@apple interested to debug some weird hardware / software issues? 🙃


Thank you very much!




iPhone 8 Plus

Posted on Oct 14, 2022 09:17 AM

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2 replies

Oct 14, 2022 11:22 AM in response to stefanb82

Another thing I found is that playing games (e.g. Subway Surfers) works but it's not playing any sounds. Neither through the speakers nor through connected headphones (via lightning adapter).

Same for playing music with apple music. nothing ...


Anyone ever experienced something like this?


I use iphones since the 3G modell and never had such weird behaviour.


Thank you!




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Iphone 8 Plus won't record or play videos

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