Morning, I wonder if anyone is able to help me please 🤞🏻
I have been gifted an iPad Air 2 which was my neighbours.
However I am unable to access it as she still has her iCloud attached to it.
She is unable to remember the password and this screen comes up.
Can you help please🤞🏻🤞🏻
iPad Air 2 Wi-Fi
Then only family will be able to unlock the iCloud account. How to request access to a deceased family member's Apple account - Apple Support
Are you certain it's the iCloud activation lock? If it is, you would not be able to access the device at all.
She needs to remove the lock. How to remove Activation Lock - Apple Support
Problem is she has now died! 🥺
Activation lock
