tharvind Author

Level 1

4 points

MagSafe case

Got my self the iPhone14 pro but when I connected my MagSafe case there was no animation on it.why is that so ??? Help please

iPhone 14 Pro

Posted on Oct 11, 2022 04:12 PM

Reply

Top-ranking reply

Level 5

5,819 points

Posted on Oct 11, 2022 04:15 PM

Hello,

There could be a few reasons for this. Animations will only appear for MagSafe Cases made by Apple. If your MagSafe Case was made by a 3rd party or is a fake Apple MagSafe Case, the animation won't appear. Where did you get your case from? Thanks for reaching out! -Drake

View in context

Similar questions

7 replies

Top-ranking reply

Level 5

5,819 points

Oct 11, 2022 04:15 PM in response to tharvind

Hello,

There could be a few reasons for this. Animations will only appear for MagSafe Cases made by Apple. If your MagSafe Case was made by a 3rd party or is a fake Apple MagSafe Case, the animation won't appear. Where did you get your case from? Thanks for reaching out! -Drake

Reply

Level 5

5,819 points

Oct 11, 2022 05:33 PM in response to tharvind

It appears to be a genuine Apple MagSafe Case. You can try restarting your iPhone.

Hope that works!

Reply

tharvind Author

Level 1

4 points

Oct 11, 2022 05:27 PM in response to tharvind

This is the case

Reply

tharvind Author

Level 1

4 points

Oct 11, 2022 04:41 PM in response to drake211

Well I got it from the apple authorised store and it is from apple. Can this be changed at the Apple Store ?

Reply

Level 5

5,819 points

Oct 11, 2022 04:58 PM in response to tharvind

Is there any chance you could send a picture of the inside of the case? I just want to check the serial number.

Reply

tharvind Author

Level 1

4 points

Oct 11, 2022 05:25 PM in response to drake211

This is the case that I got

Reply

tharvind Author

Level 1

4 points

Oct 11, 2022 05:44 PM in response to drake211

Tried it so many times already but when I put the msg safe battery pack without the cover it works fine just that the case magnet is not working

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MagSafe case

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up