My mouse is battery operated. Switch shows green, Bluetooth is on but not workin.....no cursor movement! Help!!

How to activate battery operated mouse? batteries have been replaced, bluetooth is on and tried all the suggested star up.

Mouse is several years old


MacBook Pro

Posted on Oct 10, 2022 08:29 AM

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Question marked as Top-ranking reply

Posted on Oct 10, 2022 09:25 AM

remove the batteries, wait a few mintues, reinstall, and turn back on.

Do a full restart on your MAC, and try to reconnect.

If an Apple Mouse and still having issues, contact Apple Support.


Get Support – Apple

Apple Support

 

Call Customer Support (800) MY–APPLE (800–692–7753)

or online Apple Support

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

 

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support


If a 3rd Party Vendor Mouse, contact the manufacturar for Support.

1 reply
Question marked as Top-ranking reply

Oct 10, 2022 09:25 AM in response to BigCasino77

remove the batteries, wait a few mintues, reinstall, and turn back on.

Do a full restart on your MAC, and try to reconnect.

If an Apple Mouse and still having issues, contact Apple Support.


Get Support – Apple

Apple Support

 

Call Customer Support (800) MY–APPLE (800–692–7753)

or online Apple Support

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

 

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support


If a 3rd Party Vendor Mouse, contact the manufacturar for Support.

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My mouse is battery operated. Switch shows green, Bluetooth is on but not workin.....no cursor movement! Help!!

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