Can’t change password
I’m logged in on iPad but when I try to reset password it asks for a password. I have both fingerprint and whatever it’s called when they text your cel activated.
iPad, iPadOS 14
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User profile for user:
AnnieL2
User level:
Community Specialist
Greetings pippalane,
Do you use a passcode/Touch ID/Face ID on your iPad? We ask that because if so, you should be able to access Settings > your name > Password & Security > Change Password without needing the current password. If not, then we may need to explore a different route.
Do you have the Apple Support app installed or can you borrow a device to install it on?
If you forgot your Apple ID password
Reset your Apple ID password with the Apple Support app on a borrowed device
If you don't have an Apple device, borrow one from a friend or family member, or visit an Apple Store.
1. Open the Apple Support app on the borrowed Apple device. If needed, you can download the Apple Support app from the App Store.
2. Tap Passwords & Security > Reset Apple ID password > Get Started.
3. Tap "A different Apple ID."
4. Enter your Apple ID and follow the onscreen instructions to reset your password.
Any information that you enter will not be stored on the device.
Thanks.