Export Photos memory failed

Get message "Export Failed" when trying to Export Memory Video. Also says "There was a problem trying to export this memory." Have even made memory smaller thinking size was the problem.


iMac Line (2012 and Later)

Posted on Sep 16, 2022 09:06 AM

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Posted on Sep 28, 2022 01:36 PM

I found the error. One image was corrupted in some way. How did I find the one image? I created a dozen Memories using smaller sets of images to see which one had the export error. Then I eliminated several at a time, reintroducing some because Memory doesn't do anything with fewer than 5 images. It took quite a long time.


An error message like this would have been helpful: Export failed due to an error encountered on IMG-9380. With such an error message I could have fixed it in a minute instead of an hour.

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Sep 28, 2022 01:36 PM in response to léonie

I found the error. One image was corrupted in some way. How did I find the one image? I created a dozen Memories using smaller sets of images to see which one had the export error. Then I eliminated several at a time, reintroducing some because Memory doesn't do anything with fewer than 5 images. It took quite a long time.


An error message like this would have been helpful: Export failed due to an error encountered on IMG-9380. With such an error message I could have fixed it in a minute instead of an hour.

Sep 27, 2022 08:10 PM in response to Old Toad

I have a 2022 MB Air with 250GB free, or 25%. All is on the internal SSD. MacOS 12.6. I'm getting the same error message. Hard to believe a two minute memory uses up the available space. "There was a problem...." is so generic that it's hard to diagnose. I long for the old times of 6 digit error codes (which shows my age):)

Sep 29, 2022 04:03 PM in response to rboko

Update: the image that caused the Memories movie export to fail was not corrupted in the classic sense. I was able to export the image to a file folder, Share to email and to iMessage, all were able to view the image. The problem showed up only within Photos app. When I tried to Edit, I got the error message "Cannot Start Editing. Photos cannot load adjustments for this image".

I was able to recover the image by exporting the unmodified original to my desktop, then dragging the image back into Photos. Memories video export then worked with the newly re-imported image.

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Export Photos memory failed

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