transfer data from older iphone

After buying of new iphone 14 pro, after 20 hours, I am still not able to complete start-up settings on the new iphone 14 with data transfer option from my old iphone 11 pro. After upgrading to ios16.1 on iphone 14 pro I am still getting stucked. Before upgrade I was stucked in “Preparing to transfer” phase. After upgrade I am stucked in step before “Setting up Apple ID”. I am so disappointed from the transfer process from the old phone. Maybe it’s somehow connected with another issue I have on the old iphone - I am not able to finish full iCloud backup - here I am getting stucked in preparing phase.


Does anyone face the same issues, please?

Posted on Sep 16, 2022 08:58 AM

Reply
1 reply

Sep 20, 2022 09:58 AM in response to geniusweb

Hi geniusweb,


Congratulations on your new iPhone. For help with restoring an iCloud backup ensure both devices are connected to a known working Wi-Fi connection and test the steps below found in the article here: Restore your iPhone, iPad, or iPod touch from a backup


"Restore your device from an iCloud backup


  1. Turn on your device. You should see a Hello screen. If you already set up your device, you need to erase all of its content before you can use these steps to restore from your backup.
  2. Follow the onscreen setup steps until you reach the Apps & Data screen, then tap Restore from iCloud Backup. 
  3. An iPhone showing the Apps & Data screen with the first option, Restore from an iCloud Backup, selected.
  4. Sign in to iCloud with your Apple ID.
  5. Choose a backup. Look at the date and size of each and pick the most relevant. After you choose a backup, the transfer starts. If a message says that a newer version of software is required, follow the onscreen steps to update. If you don't see onscreen steps to help you update, learn what to do.
  6. When asked, sign in with your Apple ID to restore your apps and purchases. If you've purchased iTunes or App Store content using multiple Apple IDs, you'll be asked to sign in to each. If you can't remember your password, you can tap Skip this Step and sign in later. You won't be able to use the apps until you sign in with your Apple ID.
  7. Stay connected to Wi-Fi and wait for a progress bar to appear and complete. Depending on the size of the backup and the network speed, the progress bar might need a few minutes to an hour to complete. If you disconnect from Wi-Fi too soon, the progress will pause until you reconnect.
  8. An iPhone showing the Restore from iCloud screen with a progress bar. It says the time remaining is about 20 minutes.
  9. Now you can finish setup and enjoy your device. Content like your apps, photos, music, and other information will continue to restore in the background for the next several hours or days, depending on the amount of information there is. Try to connect often to Wi-Fi and power to let the process complete."


Regarding the previous device, check out and complete the steps here for help with backup up to iCloud: If you can't back up to iCloud


You can also find alternate data transfer information here: Transfer data from your previous iOS or iPadOS device to your new iPhone or iPad


Best.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

transfer data from older iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.