my account has been disabled in app store and icloud

there was fraud on my old card and now that i try to enter the new card it will not let me on my phone and my phone stopped backing up. What other steps do I need to take? I get a message saying my account has been disabled from app store and icloud.

iPhone 12 Pro

Posted on Sep 7, 2022 11:17 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2022 12:41 PM

See -> If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.


Check also ⤵️

1.

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one


2.

If your payment method is declined in the App Store or iTunes Store

If your payment method is declined in the App Store or iTunes Store - Apple Support

⤵️

Get more help

  • If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
  • If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
  • In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
  • If you still need help, contact Apple Support.


3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


Click here for more support and assistance.


1 reply
Question marked as Top-ranking reply

Sep 7, 2022 12:41 PM in response to ryan2491liqua

See -> If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.


Check also ⤵️

1.

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one


2.

If your payment method is declined in the App Store or iTunes Store

If your payment method is declined in the App Store or iTunes Store - Apple Support

⤵️

Get more help

  • If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
  • If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
  • In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
  • If you still need help, contact Apple Support.


3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


Click here for more support and assistance.


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my account has been disabled in app store and icloud

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