You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

b11ms Author

Level 1

4 points

my screen is black but not cracked

i dropped my phone and it did not shatter - it went black and i've tried powering off but nothing happens - idk what to do - it's an 8 plus

iPhone 8 Plus

Posted on Sep 6, 2022 11:38 AM

Top-ranking reply

ProustGiulio

Level 10

208,512 points

Posted on Sep 6, 2022 11:49 AM

Perhaps some other internal component might have suffered during the fall, but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

View in context

my screen is black but not cracked

Similar questions