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b11ms Author

Level 1

4 points

my screen is black but not cracked

i dropped my phone and it did not shatter - it went black and i've tried powering off but nothing happens - idk what to do - it's an 8 plus

iPhone 8 Plus

Posted on Sep 6, 2022 11:38 AM

Top-ranking reply

ProustGiulio

Level 10

208,596 points

Posted on Sep 6, 2022 11:49 AM

Perhaps some other internal component might have suffered during the fall, but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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my screen is black but not cracked

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