Call sound volume too loud (when using headphones)

Question

Call sound volume too loud (when using headphones)

Can anyone help with the following:

During audio playback: (radio/tv etc) - sound perfect. The volume buttons go loud then reduce to zero volume, haptics, eq, Reduce Loud Sounds (set at 75 db). Fine with headphones and without.

During calls: (phone, Facetime, Zoom, teams) the volume range goes from TOO LOUD to painful. Side buttons increase and decrease the volume but the lowest possible volume range is still TOO LOUD.

Constant calls and chats on Apple support get me to reset the phone, adjust haptics, music EQ, use the side buttons etc - no difference. I have to hold the headphones away from my head on calls.

If you have any suggestions - thank you!

iPhone 12 mini

Posted on Sep 6, 2022 5:16 AM

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Answer 1

Sep 6, 2022 5:29 AM in response to Londoniphone12

Probably the iPhone is stuck on Headphone mode.

If you have a hearing or sound issue on your device then please try some of these processes to set it right

If you have a distorted sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad
If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...
If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support
If the other person is not able to listen to you then please click this to identify the issue --> If the microphones on your iPhone, iPad, and iPod touch aren't ...

If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

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Answer 2

Sep 6, 2022 5:47 AM in response to SravanKrA

Thank you very much for a swift response and for trying to help.

I'm afraid none of these is the problem:

1 - sound is clear, just too loud on calls, but not listening to music on the same headphones (I've tried 5/6 different sets)

2 - hear too much of the other person

3 - hear equally as well between speaker mode and headphones - only not on calls

4 - other person hears me fine.

I've looked at the Headphone mode guidance and it doesn't resolve the issue.

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Call sound volume too loud (when using headphones)

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