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disabled phone

I am trying to get into my disabled iphone 6s plus. I have gone thru itunes and it says itunes is downloaing the software for my phone then it stops and says my phone has a passcode and needs to be unlocked first. I have my apple id and password i just cant remember the passcode for the phone

iPhone 6s Plus, iOS 14

Posted on Aug 21, 2022 8:36 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 21, 2022 8:50 PM

MyLife12 Said:

"disabled phone:[...]I have my apple id and password i just cant remember the passcode for the phone"

-------


Troubleshooting a Disabled iPhone:

Your iPhone is locked. So, get this serviced.


Hold it Right There!


Being Locked Out...

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.


No Success?

Contact Apple support:

If you cannot get the above link to work, then contact Apple Support.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through.


2 replies
Question marked as Top-ranking reply

Aug 21, 2022 8:50 PM in response to MyLife12

MyLife12 Said:

"disabled phone:[...]I have my apple id and password i just cant remember the passcode for the phone"

-------


Troubleshooting a Disabled iPhone:

Your iPhone is locked. So, get this serviced.


Hold it Right There!


Being Locked Out...

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.


No Success?

Contact Apple support:

If you cannot get the above link to work, then contact Apple Support.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through.


disabled phone

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