Phone mutes other person when speaking on Facetime

Greetings yenyensoccer,

It sounds as though FaceTime audio is muted when you start speaking on a FaceTime call. To confirm, are you able to hear that individual after you stop speaking? If so, let's start by restarting the iPhone using the steps specific to your iPhone model outlined in the following article. For reference, they're also listed below.

"How to restart your iPhone X, 11, 12, or 13"

1. "Press and hold either volume button and the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."

"How to restart your iPhone SE (2nd or 3rd generation), 8, 7, or 6"

1. "Press and hold the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button until you see the Apple logo."

"How to restart your iPhone SE (1st generation), 5, or earlier"

1. "Press and hold the top button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the top button until you see the Apple logo."

Restart your iPhone

As for Audio/Visual not showing in Settings > Accessibility, it's possible that Content & Privacy restrictions may be enabled. If this setting is enabled, disable this feature in Settings > Screen Time > Content & Privacy Restrictions. After entering Settings > Screen Time, you may have to choose your device if you have multiple options available. This information is also outlined in the following article.

Use parental controls on your child's iPhone, iPad, and iPod touch

Let us know if you continue having issues after restarting, and adjusting the Audio/Visual settings.

Have a great day!