Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t make an update

Can’t make an update to my Apps on my MacBook.


When I click on update, the screen shown in the attached picture appears, this email is not mine, and I want to change it in the App store.


[Image Edited by Moderator to Remove Personal Information]

MacBook Pro 13″, macOS 12.4

Posted on Aug 10, 2022 7:47 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2022 7:49 PM

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.  *

2 replies
Question marked as Top-ranking reply

Aug 10, 2022 7:49 PM in response to khalidabbas01

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.  *

Can’t make an update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.