Web page launched from QR code widget closes when switching apps

Question

Web page launched from QR code widget closes when switching apps

Today I had to take my son for a COVID test. At the test site you are asked to scan a QR code which takes you to a web page where you fill in some personal details. After completing the first page of details the website then sends you a text message with a verification code for your mobile phone number, which you then enter into the second page of details to complete the process, after which you can get tested.

I scanned the QR code using the QR widget, filled in the first page then received a test message notification, but when I switched from the web page to the text message the web page disappeared and I had to start the process all over again. The next time I scanned the QR code using the regular camera, and the problem did not recur - the web page didn’t disappear when switching apps. I seem to remember having the same problem with apps closing when I’ve used the QR code widget previously. Any thoughts on why this might be happening?

iPhone 11, iOS 15

Posted on Aug 9, 2022 02:41 AM

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Answer 1

ryane77

Community Specialist

Aug 10, 2022 07:28 AM in response to ThatUsernameIsTaken77

Hello ThatUsernameIsTaken77,

Thanks for reaching out to Apple Support Communities. If your QR widget app is not working properly, see the following resource for the best steps to take: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

1) Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2) Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3) Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4) Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

For more information scanning QR codes with iPhone Camera app:

Scan a QR code with your iPhone, iPad, or iPod touch - Apple Support

"How to scan a QR code with the Camera app

Open the Camera app from the Home Screen, Control Center, or Lock Screen.
Select the rear facing camera. Hold your device so that the QR code appears in the viewfinder in the Camera app. Your device recognizes the QR code and shows a notification.
Tap the notification to open the link associated with the QR code."

Cheers.

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Web page launched from QR code widget closes when switching apps

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