Why are photos randomly deleting from my iPhone when I never pressed delete?

damarisbha Said:

"my sister recently got the iPhone 13pro max but her photos have been deleting on its own she had over 900 now only 400 photos and she never deleted them why is that ?"

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Troubleshooting Lost Photos:

Loss of data is something you would have agreed to upon opening an Apple Account. So, if the following does not work, then they are gone. That's just the way it is :(

Four Tactics to Try:

A. Start here: If you're Missing Photos or Videos in the Photos app - Apple Support

B. Check iCloud Directly:

See if they reside in iCloud Photos. Log in here: https://www.icloud.com/photos

C. Use a Time Machine Backup:

Did you backup your Mac, recently? If so, then restore your Mac from that. You'd backup you Mac prior to doing so, and then restore your data from the backup you just created, through use of Migration Assistant.

D. Where Else to Check:

• PC
• PDA
• eMail
• Mac Device
• Cloud Storage
• Android Phone
• USB Flash Drive
• External Hard drive
• Secure Digital Card
• Compact Flash Card

damarisbha Said:

"Why are photos randomly deleting from my iPhone when I never pressed delete?"

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HAS THE PHOTOS APP GONE MISSING?

Troubleshooting Disappearing Apps:

Three things...

A. Start with a Force Restart:

See if you no longer get this error, once you for restart you iPhone, and then open it once more. Go Here: Force Restart iPhone - Apple Support

B. Reinstall this:

If this have has been deleted the, and then re-download it. You'll likely find it in the App Store.

No Success?...

C. Reset the Home Screen Layout:

If widgets are not working as they should or have gone missing somehow, then you need to reset the Home Screen Layout...

Go Here: Move and Organize Apps on iPhone - Apple Support

You'd have to add back all the widgets that you can recall being back on there. So, write down what is currently on the Home Screen.

Scroll to: Reset the Home Screen and Apps to their Original Layout

1. Go to: Settings
2. Tap: General
3. Tap: Reset
4. Tap: Reset Home Screen Layout
5. Then... Add the apps back