iPod - No Song Message

iPhone 11 - ios 15.5 noticed that my car was no longer play music via my apple provided USB lightning cable when connected to my car. Shows ipod - no song message. I restarted my phone, did not work, I updated my OS to 15.6 still doesn't work... any suggestions? Should I try a hard reset or is there another step before taking this drastic measure?

iPhone 11

Posted on Jul 25, 2022 10:05 AM

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6 replies

Jul 26, 2022 2:23 PM in response to bruno75

Before trying another device -

  1. Do you hear sound from other apps when you connect your iPhone to your car stereo?
    1. No - tried spotify, apple music, tiktok, youtube, instagram
  2. Any issues with audio playing a song on your iPhone without it being connected to anything?
    1. No issues playing sound when connected to any other device or not connected at all
  3. Are other devices working without any issues when connected via USB to your car stereo?
    1. No - connected an iPhone 12 and it worked perfectly


NOW... I tried my iPhone 11 again after plugging in the 12.. and all apps listed above work again.


While this will probably not resolve ANY issues for any further individuals looking at a similar issue... my current issue is resolved (on it's own, with no real help from Apple - do better with your troubleshooting script, it should not take 3 questions to ask this level of detail)

Jul 26, 2022 1:30 PM in response to mlb5215

mlb5215,


Got it. Are you using CarPlay or only connecting to via the USB cable? There are some additional steps to take here, depending on how you connect: How to connect your iPhone, iPad, or iPod touch to your car - Apple Support


If those don't help, are you able to hear sound from other apps? Also, are other devices able to connect to your car and play music?


Keep us posted.


Take care!

Jul 26, 2022 2:06 PM in response to mlb5215

Hello mlb5215,


As it wasn't clear when it was asked earlier, we'd like to confirm the following details to continue narrowing down some possible causes as to why there's no audio when playing songs from the Apple Music app:


  1. Do you hear sound from other apps when you connect your iPhone to your car stereo?
  2. Any issues with audio playing a song on your iPhone without it being connected to anything?
  3. Are other devices working without any issues when connected via USB to your car stereo?


Cheers!

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iPod - No Song Message

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