AirPods max “AirPods Mismatch” warning

Hey there LarkSmith,

Thanks for reaching out to Apple Support Communities. We're happy to provide some assistance.

This article may help with the issue you're describing for actions you can take:

If you see an alert that says "AirPods Mismatch" - Apple Support

We recommend contacting the place or individual that sold you these AirPods.

We hope this helps.

Have a great day!

LarkSmith,

This alert may occur due tot he AirPods still being linked to the previous owner. If you're unable to contact the owner or direct seller, you may need to reach out to the channel in which you used to purchase them for refund options.

Regards.