Apple Support Problem

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Level 1

7 points

Apple Support Problem

Hello,

I'm trying to purchase an iPad through the Apple Store app. During checkout, it shows an zip code of mine and doesn't let me change it. I've already changed the address within the primary shipping section of the apple store app, my iCloud account address, and my Apple Card address. Even with all possible address areas showing the correct and current address, Apple Store is still showing my old zip code. I've restarted and app and have restarted the entire order but neither fixed my issue.

To follow that, I tapped the button to get chat support through text and, after sending my message, I received the automated message "This feature is not supported in your region". I live in a large city within Tennessee, USA, so I find it hard to believe I'm in an unsupported region. Any insight as to all of my address issues and how to fix this? Thanks.

Posted on Jul 1, 2022 04:22 PM

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Answer 1

Top-ranking reply

Raicya

Level 10

209,871 points

Jul 4, 2022 09:21 AM in response to Steverenokid

Normally if you make a change to your Apple ID, it will be synced to other Apple services, if you're using the same Apple ID.

You do have to give the server time to process those changes.

Try this ⤵️

1.

To change the billing address you can do (macOS & Windows OS) via iTunes

Start Music -> Click on iTunes -> side bar click iTunes Store -> go to Account (top bar) -> View Account -> Sign in -> Apple ID Summary -> Billing Address -> Edit.

2.

or (iPhone & iPad) Go to -> Settings -> tap your Profile -> Payment and shipping -> Change Address.

Edit the Address -> tap Done.

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Apple Support Problem

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