User profile for user: Chughes91
Chughes91 Author
User level: Level 1
4 points

"Answered on other device"

Hello,


I've seen others post about this issue but no resolution so I am bringing it up again:


I've been unable to receive calls on my IPhone. I will see the incoming call, then the call will disappear. When I check my call log the call shows as answered with the text: "Answered on other device". The person calling me gets a "You've reached a person whose voicemail box has not been set up yet" then the call hangs up.


I've disconnected all devices from my ICloud and this still happens. I've checked call forwarding and it is off. I've tried to reset my network settings and reset my IPhone and no luck.


I took my phone to my carrier and they said this is an Apple issue.


Does anyone know how to fix this?



iPhone 11 Pro Max, iOS 15

Posted on Jun 30, 2022 07:54 PM

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User profile for user: Sparks0829
Sparks0829
User level: Community Specialist

Posted on Jul 1, 2022 02:11 PM

Hi there Chughes91,


We'd like to learn more to see how we can help. Are you unable to receive any phone calls at all or is this only happening with a specific contact? If you're unable to receive any calls, you'll want to be sure you've worked through all the steps in this support article: If you can't make or receive calls on your iPhone


If this is only happening with a specific contact, have you checked with them to see if they have your phone number or Apple ID possibly saved under a different contact on their device?


Thanks!

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User profile for user: Sparks0829
Sparks0829
User level: Community Specialist

Jul 1, 2022 02:11 PM in response to Chughes91

Hi there Chughes91,


We'd like to learn more to see how we can help. Are you unable to receive any phone calls at all or is this only happening with a specific contact? If you're unable to receive any calls, you'll want to be sure you've worked through all the steps in this support article: If you can't make or receive calls on your iPhone


If this is only happening with a specific contact, have you checked with them to see if they have your phone number or Apple ID possibly saved under a different contact on their device?


Thanks!

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"Answered on other device"

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