You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

new phone, wrong ID

I just went to set up my new iPhone 13 pro and accidentally used my husbands Apple ID instead of mine. I got to the screen where it asks which iCloud backup I’d like to use and stopped when I realized it was his phone backup, not mine. I tried doing a hard reset but it’s still bringing his info. Please help!!! I notice my old phone (Jodi’s iPhone XS) doesn’t even show up down below now either.

iPhone 13 Pro

Posted on May 18, 2022 4:50 PM

Reply
Question marked as Top-ranking reply

Posted on May 18, 2022 6:23 PM

The "Remove your personal information from your old device" steps in following procedure will completely clear the phone: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

Skip the "Backup your device" in step 2 of that procedure.


Similar questions

1 reply

new phone, wrong ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.