How do I sync Mac Mail with Microsoft Exchange?

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How do I sync Mac Mail with Microsoft Exchange?

Hi there,

I am having this incredibly weird issue linking up my Mac Mail and my (GoDaddy) Microsoft Exchange email.

I keep getting an "Unable to verift account name or password" error when trying to setup a Microsoft Exchange email address using Mac Mail on both my MacBook Pro Mail and iPad Mail.

However, I am absolutely fine to log into Outlook https://outlook.office.com/ webmail page *and* I'm able to use the Outlook app, on my iPad successfully to set up the Microsoft Exchange email.

When I check Connection Doctor on Mac Mail, I find the SMTP "Connection and login to server succeeded" and status green but the IMAP is status red and "Trying to log in to this IMAP account failed. Verify that the username and password are correct". I have use TLS/SSL ticked on and Port 993.

This is such a puzzle!

MBP: Apple M1 13-inch, M1, 2020 macOS Monterey 12.3.1

iPad: iPad Pro (12.9 inch, 3rd generation, iOS 15.1)

MacBook Pro 13″, macOS 12.3

Posted on Apr 8, 2022 3:58 AM

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Answer 1

Apr 20, 2022 1:06 PM in response to d80b2t

I also have this problem. I'm pretty sure it's the same as discussed in this thread: Unable to add shared MS Exchange mailbox … - Apple Community

There has been an issue with Monterey not being able to verify Google accounts because the OS blocks the verification process. Maybe something similar here?

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Answer 2

Apr 20, 2022 1:51 PM in response to clabhaire

I think I have it fixed. Took a while. My Microsoft account is managed by my employer and it has a custom domain name.

Process:

I deleted any trace of the account from my settings.
Started the setup process again for a new Exchange account,
Clicked 'Sign In' instead of 'Configure Manually.'
There's a button for 'Other Options' - I used that & it asked for my organization's custom domain.
Thereafter the process continues as normal, but this time it works.