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Engraved iPad sent in for repair

If an engraved iPad is sent for repair under an AppleCare agreement, and having the replacement engraved is not an option, why do engraved devices take longer to be sent back to the customer?

iPad Air, iPadOS 15

Posted on Oct 25, 2021 3:54 PM

Reply
6 replies

Oct 25, 2021 5:08 PM in response to WickedLizzie

It is pretty obvious to me.

Apple and Apple stores do NOT actually repair iPads.

To expedite quick and speedy customer service, Apple does in/out of warranty device replacement.

Since your iPad has an engraved back aluminium panel, Apple and their repair service center is actually going to have repair your iPad and re-assemble it with the existing engraved back.

Normally, Apple would just send you another replacement iPad of your same year and model, for your damaged iPad, instead.

Apple's repair service could NOT do that with your engraved back iPad.


So, an actual repair of your damaged iPad is going to take longer.


Engraved iPad sent in for repair

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