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📢 Newsroom Update
The new iPad mini is available today. Learn more >
The new iPad mini is available today. Learn more >
I shipped my iPad to get it repaired. 2 days later I receive a "replacement." Which of the following is true?
A. I am keeping the replacement iPad until my iPad is repaired and shipped back to me?
B. I am keeping the replacement iPad forever?
iPad
You are keeping the replacement forever.
Apple does not repair customer iPads.
To expedite fast customer service, Apple does in or out-of-warranty device replacements.
The iPad you shipped back will be repaired and refurbished by Apple/Apple refurbishment contractors, and Apple will sell your repaired iPad as a refurbished iPad in Apple’s Refurbished & Clearance Website store.
You are keeping the replacement forever.
Apple does not repair customer iPads.
To expedite fast customer service, Apple does in or out-of-warranty device replacements.
The iPad you shipped back will be repaired and refurbished by Apple/Apple refurbishment contractors, and Apple will sell your repaired iPad as a refurbished iPad in Apple’s Refurbished & Clearance Website store.
You should have received a letter in the package, or an email from Apple explaining what to do. If you didn't, then contact Apple support with your repair order number and ask.
iPad Replacement Product
