If apple can’t replace your device in 12 days they give you latest device

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Level 1

8 points

If apple can’t replace your device in 12 days they give you latest device

I have iPhone 12 Pro Max back glass is broken I have Apple care I go to apple store for the replacement because Apple care have option for replacement but they said they don’t have in stock we order and wait I submitted my case on September 17 2023 and Today September 2023 but they can’t replace till date

iPhone 5s

Posted on Sep 29, 2023 9:20 AM

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Answer 1

Allan Jones

Level 9

76,844 points

Sep 29, 2023 10:26 AM in response to hpkmultani

We are other end user like you, not Apple, and cannot do anything about this. We have no more access to Apple repair records or inventory data than you. Keep working with Apple. They will not see your concern in this user-to-user setting.

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Answer 2

Sep 29, 2023 10:29 AM in response to hpkmultani

In addition to what Allan Joes correctly suggests, it's highly UNLIKELY Apple will give you the newest iPhone as a replacement.

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If apple can’t replace your device in 12 days they give you latest device

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