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New iPhone 7 asks for an Apple ID from the old owner

bought an iPhone 7 after the update asks for an apple from the old owner
iPhones are brought from Europe, so it is not possible to find the old owner.
is it possible to solve?


[Re-Titled by Moderator]

iPhone 7, iOS 14

Posted on Oct 5, 2021 11:33 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 6, 2021 3:01 AM

You are encountering this feature or something similar to it:


'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle it. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.



2 replies
Question marked as Top-ranking reply

Oct 6, 2021 3:01 AM in response to Vladyslav45

You are encountering this feature or something similar to it:


'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle it. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.



New iPhone 7 asks for an Apple ID from the old owner

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