You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Air laptop

Having trouble downloading Mozilla Firefox suddenly and can't access videos anymore ? Please help

Posted on Sep 6, 2021 8:16 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 6, 2021 8:25 PM

Rajabali_Patel Said:

"MacBook Air laptop: Having trouble downloading Mozilla Firefox suddenly and can't access videos anymore ? Please help"

-------


Try in Safe Mode:

Boot in Safe Mode, and see if you can then fix this. In Safe ModeLogin Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then try this install. Then, restart and boot up normally, attempting to access these videos. Go Here: Start up your Mac in Safe Mode - Apple Support

1 reply
Question marked as Top-ranking reply

Sep 6, 2021 8:25 PM in response to Rajabali_Patel

Rajabali_Patel Said:

"MacBook Air laptop: Having trouble downloading Mozilla Firefox suddenly and can't access videos anymore ? Please help"

-------


Try in Safe Mode:

Boot in Safe Mode, and see if you can then fix this. In Safe ModeLogin Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then try this install. Then, restart and boot up normally, attempting to access these videos. Go Here: Start up your Mac in Safe Mode - Apple Support

MacBook Air laptop

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.