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Level 1

8 points

My FaceTime on my phone is not working. It rings and says connecting but it can’t

When I try to send or receive a FaceTime call or video on my phone it just rings and says connecting but never does

iPhone 12 Pro Max, iOS 14

Posted on Aug 23, 2021 5:33 AM

Top-ranking reply

Community Specialist

Posted on Aug 24, 2021 6:53 AM

Hello LMPeto! Thank you for participating in the Apple Support Communities.

We understand that you're unable to receive FaceTime calls. We'd like to look into this with you to see how we can help.

It looks like you're coming to us from this article: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch. Were you able to try all of the suggestions in the article?

If you're still having trouble after following those instructions, you should contact Apple Support using this link:

Make it a great day!

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