You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I've lost my password for a mac book air. I have some files on the mac book air that I would like to save. How can I off load those files when I don't have the password for the computer?

I've lost my password for a mac book air. I have some files on the mac book air that I would like to save. How can I off load those files when I don't have the password for the computer?

MacBook Air (2020 or later)

Posted on Aug 9, 2021 7:45 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 9, 2021 7:56 PM

Take a look at your options for gaining access to your device: https://support.apple.com/en-us/HT202860


If you're unable to reset using those methods review https://support.apple.com/en-us/HT212190

2 replies

Aug 10, 2021 2:00 AM in response to gxyzball

Reset Computer Password 


Intel Computer

1 - Restart computer and immediately hold Command + r keys


2 - Top Tool Bar >> Utilities >> Terminal


3 - Type resetpassword as one word and no spaces


4 - Press Return key


5 - Follow the prompts and remember the New Password


M1 Computer 

1 - Choose Apple menu > > Shut Down.


2 - Press and hold the power button on your Mac until you see “Loading startup options.”


3 - Click Options, then click Continue. 


4 - Top Tool Bar >> Utilities >> Terminal


5 - Type resetpassword as one word and no spaces


6 - Press Return key


7 - Follow the prompts and remember the New Password

I've lost my password for a mac book air. I have some files on the mac book air that I would like to save. How can I off load those files when I don't have the password for the computer?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.