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The new iPad mini is available today. Learn more >
The new iPad mini is available today. Learn more >
Installed iOS 14.7 on iPad Pro and after market (Anker brand) charging cable no longer works. Shows charging immediately upon plugging in then changes to Not Charging. Tried two different cables. Both cables work on non apple devices. Ideas? Assist?
iPad Pro 11-inch Wi-Fi
I did a hard reset per the instructions from Apple Support and it seems to have corrected the issue. Thank you. The plus with the Anker is the length of the cable. Cannot find an Apple brand longer that 3 ft.
I did a hard reset per the instructions from Apple Support and it seems to have corrected the issue. Thank you. The plus with the Anker is the length of the cable. Cannot find an Apple brand longer that 3 ft.
Hello lel4355.
Welcome to Apple Support Communities. We understand that you are not able to charge your iPad using the Anker charging cable. We are happy to help.
Let’s try the steps here: If your iPad won't charge - Apple Support
We also recommend trying an Apple branded charging cable or another charging cable to see if your iPad charges. Are you able to charge another iPad or Apple device using the Anker charging cable? Let us know the results.
If you are still unable to charge your iPad with the Anker charging cable, we recommend contacting Anker here: Anker Support －message
Let us know if you have further questions.
Take care.
Hi lel4355.
We are glad to hear that this has been resolved. Apple does have cables that are longer than 3 feet. We have provided the link to some of these cables as follows: USB-C Charge Cable (2 m) - Apple or Buy USB-C to Lightning Cable (2 m) - Apple
Let us know if you have further questions.
Take care.
Charging
