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my phone is broke how can i back it up

my phone got water damage but the screen still shows purple i dont know how to fix it and my icloud wasnt backed up

iPhone XR, iOS 14

Posted on Jul 21, 2021 9:59 AM

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Question marked as Top-ranking reply

Posted on Jul 21, 2021 10:07 AM

If the device will not power on to function, there is no way to back it up. Trying an iTunes backup requires the screen to work to be able to trust the device, and iCloud requires that the iPhone be able to power up and if you want to make an iCloud backup right away, it requires screen access. You will only be able to use the last backup you have created.

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Question marked as Top-ranking reply

Jul 21, 2021 10:07 AM in response to angell2xx

If the device will not power on to function, there is no way to back it up. Trying an iTunes backup requires the screen to work to be able to trust the device, and iCloud requires that the iPhone be able to power up and if you want to make an iCloud backup right away, it requires screen access. You will only be able to use the last backup you have created.

my phone is broke how can i back it up

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