Why is it everytime I tried to update or restore my ipad using my pc (windows 10) thru itunes (latest version) I get a repeating image that says "there is a problem with your ipad that requires it to be updated or restored". I already tried everything from changing cables, hard reset, using third parties software and nothing came out.
iPad mini 4, iPadOS 13
Hello Yakal.
Welcome to Apple Support Communities. We understand when you try to update or restore your iPad that you get an error message that your iPad needs to be updated or restored. We are happy to help.
Please try the steps here: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Let us know if you have further questions.
Take care.
Hello Yakal.
We appreciate the troubleshooting that you have completed. Were you able to complete the troubleshooting steps that we provided? Do you have another computer that you can use to restore your iPad? If you’re still unable to restore your iPad, we recommend locating the nearest Apple Authorized Service Provider or Apple Store here: Apple - Find Locations - Location Selector We’d like to you to have an Apple Technician inspect the iPad. If the Apple Store or Apple Authorized Service Providers are closed in your region, please contact Apple Support here for further assistance: Get Support
Take care.
Hello Yakal.
You’re welcome. We are happy to have helped. We recommend asking the Apple Technician if there is a hardware issue with your iPad.
Take care.
Thank you Jeremy_v for the reply but my problem is my ipad mini 4 is stuck in recovery mode and everytime I restore it using Itunes the process keeps repeating itself thru the error message and I cannot get thru to restore.
Hi Jeff_W., Thank you for your advice. Yes I have tried using a different computer to restore the Ipad to no avail. Do you think it is a hardware issue? Guess have no choice but to bring it to an authorized service center (they charge 2000 pesos an equivalent to 41usd) to restore the Ipad. We do not have an Apple store here in the Philippines. Thanks again and stay safe.
Ipad stuck in recovery mode
