Not able to sign in for Chat. “Serial number for different device
Support chat not recognizing my MacBook Pro serial number. However I'm copying it from About this Mac.
MacBook Pro 15″, macOS 10.13
User profile for user:
jeremy_v
User level:
Community Specialist
Hi fredcdobbs1020,
Thanks for reaching out through Apple Support Communities. We're glad to help with this issue when entering the serial number for your MacBook Pro on our support site.
Have you ensured that there is no space entered at the beginning of the serial number? Will it be possible to try again while using a different web browser? This can help to isolate the issue to the browser or your Mac serial number.
If the same issue occurs in another web browser, you'll want to reach out to Apple Support directly to inquire further using our support site here:
Have a great day!