Zoom Crashing Network on MacBook Pro

Has anyone been able to contact support at Zoom? My subscription doesn’t offer phone support, but I’d be very interested in what Zoom has to say about all of this. It seems we’ve all tried several options, from changing docks to optimizing CPU to contacting Apple and ISPs, to no avail. Can someone please comment as to having success with Zoom customer support, since so many of us are relying on this platform for our livelihoods?

Same issue continues with 10.15.7 Catalina on Zoom Version: 5.3.1 (52877.0927)

Please help

Same issue - same reply.

Same problem here. I have two iPads on the same internet provider and they stay connected when the Mac starts spinning.

Please advise how to correct this situation.

Has anyone else found this to be a fix? looks like having that on is supposed to reduce CPU usage.

I dont suppose you know if the Belkin ethernet/usb C adapter uses a realtek chip or not? I've heard it's pretty stable - another £25 down the drain of 'portable laptops with no ports'...

I have that same connector - works fine with internet UNTIL I try to use Zoom / Skype - disconnects and crashes.

Well, at least you saved me some $$ there. I tested my macbook (big sur, MBP 13 in, 2020) and it works on wifi so just agreeing with this entire thread. Sorry, no other solutions.

Still no fix. Anyone try with 11.2? I have a feeling this is a firmware issue and will require an update.

I have the same issue with MacBookPro 2018 and it does happen often on Zoom , but today also happened with Microsoft Teams.

Had exactly the same issue as you described. I'm also on MacBook Pro 2020 on Catalina 10.15.6. I don't think it's a bandwidth issue. I still experienced the issue while other devices connected to the same router has wifi/ethernet cable functioning totally fine. Looking for solutions

I actually own a Windows PC, but have the same issue when using Zoom via a wired Ethernet connection through a network switch. Hearing everyone's thoughts, it must be something about a connection via the switch as opposed to wifi.

Same problem here! Was kicked out of my own zoom presentation (connecting over the ethernet) in a national network meeting! Spending 2000 euro in a computer that has a lot of useless features and fails on this very basic stuff! 😡

PC worked fine though!

Macbook Pro 2019 with Catalina and now Big Sur. Been experiencing zoom meeting crashes every second or third zoom meeting. Usually happens part way into an hour meeting. happens when I host a meeting. happens when others are hosting. Happens on ethernet and wireless. If I am on ethernet, I can take the dongle out and put it back in and sometimes get back into my meeting. If on wireless, the meeting usually comes back within a minute or two. I got a new router from verizon. then I got a new ont/ond. then I replaced the coax cable to the router with ethernet. nothing has worked. zoom says it is network problems, verizon says nothing is wrong with the router or connection.

I think there’s definitely an issue on the zoom side. I can do webEx and teams all day long. I don’t have issues on WiFi though with Zoom, it’s Ethernet where there’s some sort of memory leak or overrun that takes down the connection. I have to disconnect the Ethernet cable and wait for MacOS to reestablish the a connection via WiFi.

it’s happened in my office and at home with different routers and providers. It’s Zoom.